I just wanted to give credit where its due. I have a 14″ bandsaw from Rikon, the 10-325 model. I think highly of the saw, for what that’s worth. My problem is the lower guide bearings had frozen up and are heating up the blade. I was thinking of replacing them with guide blocks instead so I contacted Rikon’s tech support to see what they recommended.
The gentleman’s name I spoke with is Rod. He convinced me that the guide blocks probably aren’t the way to go because of heat build-up, though he did say the the Coolblocks might be a possibility if that’s what I wanted to do. In addition, he’s sending me a complete set of replacement bearings, for free. It sounds like they were aware of the potential for problems and that these newer bearings should be an improvement. We’ll see.
Rod was friendly, knowledgable and left me a happy customer. If he is representative of their support, then I’d say this is one more reason to go with Rikon products, certainly the 10-325.
Well done, sir.